Job Details

City:
Phnom Penh
Job Location:
Cambodia
Contract Type:
Full time
Job category:
Customer Support
Salary:
0 - 199 USD

Company Details

Company industry:
Education
Company Type:
Employer (Private Sector)
No. of Employees:
101-500

Preferred Candidate

Career level:
Student / internship
Degree:
Bachelor's degree
Minimum years of experience:
No preference

Professional Skills

Language Skills

Job Description

  • Greet both internal and external customers;
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints;
  • Check to ensure that appropriate changes were made to resolve customers' problems;
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken;
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers;
  • Refer unresolved customer grievances to immediate Supervisor or Branch Manager, or Sales and Marketing department for further investigation;
  • Contact customers to respond to inquiries or to notify them of any planned adjustments;
  • Record and send the list of students to add, delete, or renew the insurance to Insurance Company;
  • Recommend improvements in products, or service and procedures to prevent future problems;
  • Provide new staff with a time sheet template and a letter for opening a bank account.

Position Requirements

  • Female;
  • At least High school diploma or equivalent;
  • No experience is encouraged to apply;
  • Computer literacy: Ms. Word, Excel, Internet and Email;
  • Good command of English;
  • Self-motivated, friendly, positive attitude, energetic and mature;
  • Willing to work independently and with team spirit.

About the Company

AG Education company which consists of NYIS, ARIZON School and GMIS. We provide both National and International curriculum from kindergarten to high school, English language, Chinese language, and Computer.

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