Job Details

City:
Phnom Penh
Job Location:
Cambodia
Contract Type:
Full time
Job category:
Quality Assurance

Company Details

Company industry:
Computer / IT
Company Type:
Employer (Private Sector)
No. of Employees:
101-500

Preferred Candidate

Professional Skills

Language Skills

Job Description

  • Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication regarding with WIFI, Router, Cable Problem and using full bandwidth that is not our internet speed problem.
  • Backup router or request customer to change new router if customer problem with TP-Link router or old router.
  • Work with the concerned department to resolve issues raised by customer
  • Weekly report of customer issues to Management and/or business consultant
  • Dealing with customers to identify any problems and report to TS/CS/Farmer Team.
  • Do other tasks as assigned by management/business consultant.

Position Requirements

  • University Degree in Business Administration, Marketing/Sales, IT or related field
  • At least 1-2 year experience in QC or related field in the private sector.
  • Good spoken and written English, both English and Khmer
  • Good communication and high self-responsibility with strong commitment in team work.
  • Be friendly, flexible, honestly, hard-working, and be able to work under the pressure
  • Computer literacy (Ms Word, Excel and Internet-Email or other software is a plus).

 

Location: This position is based in Phnom Penh

Duration: Full-time work

We offer competitive benefits packages and better salary with good working environments.

About the Company

MekongNet is a registered trademark under Angkor Data Communication Group Co., Ltd which established in 2005. It is a full-fledged internet service provider, with a license for the provision of Internet service Provider (ISP), Internet Exchange Provider (IXP), and Internet Data Exchange Center (IDX) granted by the Ministry of Post and Telecommunication of Cambodia.

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