Application Deadline: 07 October 2017
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Full time, Contract
1,000 - 1,999 USD
Hotels / Lodging
Employer (Private Sector)
No. of Employees:
High School or equivalent
Minimum years of experience:
less than 2 years
Pro-active, Excellent communication skills, organised, creative
Fluent English + one other foreign language (French or German or Spanish or Chinese)
Build and maintain positive relationships with all internal customers and guests.
Anticipate their needs, handle guest requires, and solve problems.
Ensure directly welcoming, handling and carrying of SLH guests: Welcome all SLH Guests when they arrive and greet them when they check out; Assist and escort them to locations within the hotel at their requests.
Take special care of all SLH guest at all times
Maintain a high level of products and services knowledge in order to:
Understand guests’ needs and expectations and respond adequately
Promote and explain sell excursions, services, facilities and special programs and events in the hotel
Develop and implement effective customer liaison with customers satisfaction oriented policy.
Ensure regular oversees and follow up of front office team.
Counsel, guide and instruct them in the proper performance of their duties.
Improve interpersonal and communication skills of the staff in order to develop their ability to reach on customer satisfaction.
Develop and maintain a team spirit as positive and dynamic cooperation with colleagues, supervisors, teams and across department.
Ensure strong efficiency of hand-over
University degree in Hotel and Tourism Management
Minimum of 2 years’ experience in Front Office Deparment.
Fluent in English + another foreign language..
Creative, flexible and open minded.
Proficient in networking.
Customer service oriented at all times with positive attitude.
Performance Management skills, Excellent communication skills
Leader skills, ability to manage and motivate employees.
Ability to work quickly and thoroughly when under pressure
About the Company
Angkor Village Resort and SPA is a luxury Hotel of 80 rooms and suites, member of Small Luxury Hotels. The property size is nearly 5 hectares in lush gardens with a unique 240 meters long swimming pool.It includes various types of F&B Outlets, a SPA, a boutique and a conference room.The concept is to blend harmoniously traditional wooden architecture with nature.