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Job Details

City:
Siem Reap
Job Location:
Cambodia
Contract Type:
Full time, Contract
Job category:
Hospitality
Salary:
1,000 - 1,999 USD

Company Details

Company industry:
Hotels / Lodging
Company Type:
Employer (Private Sector)
No. of Employees:
101-500

Preferred Candidate

Career level:
Experienced (non-manager)
Degree:
High School or equivalent
Minimum years of experience:
less than 2 years

Professional Skills

Pro-active, Excellent communication skills, organised, creative

Language Skills

Fluent English + one other foreign language (French or German or Spanish or Chinese)

Job Description

  • Build and maintain positive relationships with all internal customers and guests.
  • Anticipate their needs, handle guest requires, and solve problems.
  • Ensure directly welcoming, handling and carrying of SLH guests: Welcome all SLH Guests when they arrive and greet them when they check out; Assist and escort them to locations within the hotel at their requests.
  • Take special care of all SLH guest at all times
  • Maintain a high level of products and services knowledge in order to:
  • Understand guests’ needs and expectations and respond adequately
  • Promote and explain sell excursions, services, facilities and special programs and events in the hotel
  • Develop and implement effective customer liaison with customers satisfaction oriented policy.

Ensure regular oversees and follow up of front office team.

  • Counsel, guide and instruct them in the proper performance of their duties.
  • Improve interpersonal and communication skills of the staff in order to develop their ability to reach on customer satisfaction.
  • Develop and maintain a team spirit as positive and dynamic cooperation with colleagues, supervisors, teams and across department.
  • Ensure strong efficiency of hand-over

Position Requirements

  • University degree in Hotel and Tourism Management
  • Minimum of 2 years’ experience in Front Office Deparment.
  • Fluent in English + another foreign language..
  • Creative, flexible and open minded.
  • Proficient in networking.
  • Customer service oriented at all times with positive attitude.
  • Performance Management skills, Excellent communication skills
  • Leader skills, ability to manage and motivate employees.
  • Ability to work quickly and thoroughly when under pressure

About the Company

Angkor Village Resort and SPA is a luxury Hotel of 80 rooms and suites, member of Small Luxury Hotels. The property size is nearly 5 hectares in lush gardens with a unique 240 meters long swimming pool.It includes various types of F&B Outlets, a SPA, a boutique and a conference room.The concept is to blend harmoniously traditional wooden architecture with nature.

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