Primary focus on operations of the front desk, telephone, sense of guest arrival/departure, and management and stock of main lobby retail area.
Well versed in all areas of retail/service and available to answer any questions that guests may have and be able to give them extensive feedback and demonstration if applicable; with an ability to execute suggestive and add-on sales.
Collection and recording of all service/product transactions
Coordination of guest/therapist booking
Coordinates the maintenance schedule of aquatic in the lotus pool & elements relating to the spa
Maintains guest confidentiality and business/spa facility information confidential at all times.
Coordinates use of other sources of client database to make use of un-booked time slots, cancelled/no-show bookings or appointment blocks.
Monitors personal performance tracking reports like attendance, training sessions attended, commission/incentives earned, and other work-related reports required.
Communicates clearly and directly with supervisor and colleagues concerning performance expectations, productivity, and accountability within the team.
Team working skill
Communication and problem solving skill
Decision making skills
Effective verbal and listening communications skill
Very effective organizational skills
Computer skills Microsoft office, Email, Internet
Flexible on problem solving
About the Company
Established since 2006 Bodia has started its activities by opening sheltering cocooning Spas (www.bodia-spa.com) in Siem Reap and Phnom Penh proposing an authentic vision of relaxation in a modernly designed Cambodian Spa. In order to guaranty the quality of its treatment Bodia has created its own line of natural products made in Cambodia that promotes the local know-hows and uses local resources under the brand Bodia Nature (www.bodia-nature.com) .
Nowadays, Bodia is a network of 4 Spas (3 in Cambodia + 1 in China) dispensing quality treatments and proposing therapist training to other Spa or hotels and extending its service to franchise opening. Products are made in our own factory in Phnom Penh and sold in Spas, 6 dedicated boutiques, a network of 50 local customers, 1 online store.