As Customer Service, you are in front line with customers, this mean your contact will give to the customer the 1st feeling with Modern GAS.
You need to be driven, presentable, flexible, organized, professional and energetic.
You should be friendly in order to make the client feel comfortable.
You need to have excellent knowledge in all products in display in the branch.
- Welcome Customers as they are walking in Branch;
- Have excellent product knowledge in order to be able of demonstrating the product’s use to Customers;
- Answer Customers enquiries;
- Close sales;
- Escort Customers to Cashier for invoicing and payment;
- Issue Warranty Card;
- Make appointment with Chief Technician for installation;
- Prepare Product for Testing;
- Prepare Product Packaging;
- Collect all feedback from customers relates to product issue or other complains to report to Branch Manager;
- Fill up customer walk-in Survey.
- Clean and make sure that products in display are properly wrap and nicely displayed;
- Record display stock for the Brand you are in charge;
- Participate in Branch warehouse check stock availability;
- Liaise with Branch Manager to order product with low stock;
- Participate daily in Branch Cleanliness;
- Participate in inspection of products delivered from Warehouse;
- Participate in other Branch activities if needed;
- Participate in any Company event if needed;
- Participate in Branch Decoration for any event or promotion;
- Help to carry product (To stock or in Branch) ,
- Participate to any other tasks assigned by Management.