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Job Details

City:
Phnom Penh
Job Location:
Cambodia
Contract Type:
Job category:
Logistics

Company Details

Company industry:
Distribution / Logistics
Company Type:
Employer (Private Sector)
No. of Employees:
501-1000

Preferred Candidate

Career level:
Other
Degree:
Bachelor's degree
Minimum years of experience:
2-5 years

Professional Skills

Sale, Negotiation

Language Skills

English

Job Description

- Focus on the key Customer Service Drivers

- Easy to Business with

- Timely Delivery of Documents

- Pro-Active Notification

- Exception Management

- Efficient claim handling

- Ensure timely resolution and response to customers

- Follow up on the Outstanding bookings & handle query resolution

- Record and report the performance of the designated set of Customers and that can help provide suitable recommendations on Service delivery wins or Service failures

- Ensure shipping documents are delivered on time

- Responsible for cross sell/up sell, customer retention

- Monitor performance of client

- Collaborate with implementation manager for new clients or new programs on board

- Dispatch invoices & follow up on the Outstanding

- Ensure integrity of data entered into the system

- Follow-up with the Operations team and other related parties for timely resolution of customer issues and queries and ensure that timely response is received by the customers

- Build strong relationship with customer

Position Requirements

- Bachelor degree in Business Administration or any discipline

- At least 2 years’ experience in a large Operations / Customer service teams with minimum 1 year experience in the freight forwarding sector with Customer facing experience is preferable

- Comprehensive English communication (Mandarin Language Proficiency is an advantage)

- Good computer literate especially Microsoft Excel and Microsoft Outlook

- Passion to drive closures & high level customer service orientation

- Dynamic, rigorous, open minded, highly committed - Good team player and Interpersonal skill

- Well organized when working under pressure

About the Company

Maersk Group was founded in 1904 in Denmark. Since then, the Group has grown into the largest shipping & logistics provider in the world. Maersk Logistics / Damco is an independent company under the Danish Maersk Group. Our group activities includes: Retail, oil & gas, tankers & offshore, terminals and container business. We are a truly global company with over 300 offices in 90 + countries and employ over 11,300 employees.<br /><br /> Damco is part of the Maersk Group. The company was set up in Phnom Penh in 2003 as Maersk Logistics with commitment to grow in Cambodian market. With the group’s growth and business needs, Maersk Logistics was later re-branded in September 2009 to be known today as Damco Cambodia Ltd,.<br /> We are focus in providing second to none logistics solutions to our customers which include:

<br /> - Import Export Logistics

<br /> - Warehousing and Distribution

<br /> - Ocean and Air Freight Forwarding

<br /> - Customs Clearance and Inland Haulage

<br /> - Other value added services

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