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Job Details

City:
Phnom Penh
Job Location:
Cambodia
Contract Type:
Full time
Job category:
IT / Software

Company Details

Company industry:
Banking
Company Type:
Employer (Private Sector)
No. of Employees:
101-500

Preferred Candidate

Professional Skills

Language Skills

Job Description

  • Take ownership of end-user IT issues/request reported and see problems through to resolution
  • Research diagnose troubleshoot and identify solutions to resolve end-user issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal/external teams.
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all the issue by using the internal ticketing system
  • Document knowledge in the form of knowledge base tech notes and articles
  • Manage all the IT asset in the CMDB (Stock, repairs, obsolete)
  • Open and follow up cases with any provider (ISP, Hardware suppliers)
  • Inform management of recurring problems
  • Identify and escalate situations requiring urgent attention

Position Requirements

  • Take ownership of end-user IT issues/request reported and see problems through to resolution
  • Research diagnose troubleshoot and identify solutions to resolve end-user issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal/external teams.
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all the issue by using the internal ticketing system
  • Document knowledge in the form of knowledge base tech notes and articles
  • Manage all the IT asset in the CMDB (Stock, repairs, obsolete)
  • Open and follow up cases with any provider (ISP, Hardware suppliers)
  • Inform management of recurring problems
  • Identify and escalate situations requiring urgent attention

About the Company

Edeel aims to revolutionize retail by effectively connecting merchants and consumers on mobile. It disrupts marketing and selling through a digitization platform, creating value for merchants and consumers.

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