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Job Details

City:
Phnom Penh
Job Location:
Cambodia
Contract Type:
Full time
Job category:
Sales

Company Details

Company industry:
Banking
Company Type:
Employer (Private Sector)
No. of Employees:
101-500

Preferred Candidate

Degree:
Bachelor's degree
Minimum years of experience:
less than 2 years

Professional Skills

Language Skills

Job Description

Are you naturally helpful? Do you care much about getting things right, and find pleasure in seeing customers satisfied & happy?

 

Edeel is your next great opportunity!

 

We are looking for great talents in customer service & support who will help us change the game of retail in Cambodia— all through our new, powerful Edeel app.

 

Share with us your CV, if you are one of those dreaming to join a company which…

  • Provides an exciting work atmosphere
  • Trains young talents
  • Strategically enhances skills
  • Brings out a leader in everyone
  • Rewards excellence, and
  • Builds the winning team

Position Requirements

We welcome:

  • Fresh graduates
  • Those with 1-2 years of experience in customer service
  • Has excellent interpersonal & communication skills
  • Smart, confident and articulate
  • Has can-do attitude and can work under pressure
  • Proficient in microsoft applications

 

Successful applicants will:

  • Act as the first point of contact for merchant clients
  • Offer guidance on the product
  • Support in integration of websites to edeel platform
  • Respond to and resolve daily operational issues relating to transactions and processing
  • Support merchants in the boarding process with banks and payment options
  • Log and track support desk interactions/incidents made via phone and e-mail
  • Attending crisis meetings for high-severity incidents.
  • Participate in the development & maintenance of procedures/systems for effective delivery of operational activities

About the Company

Edeel aims to revolutionize retail by effectively connecting merchants and consumers on mobile. It disrupts marketing and selling through a digitization platform, creating value for merchants and consumers.

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