Job Details

City:
Phnom Penh
Job Location:
Cambodia
Contract Type:
Full time
Job category:
IT / Software

Company Details

Company industry:
Internet Services
No. of Employees:
101-500

Preferred Candidate

Professional Skills

Language Skills

Job Description

- Coordinate the installation of Internet Connections and other Communications Connections for EZECOM Customers following EZECOM Procedures. Over the phone, remote support and on the customer site as required;

- Communicate with and control EZECOM Staff and Contractors to perform Installations;

- Keep records of Installations and keep system data up to date;

- Monitor external EZECOM Service Providers and Contractors for effectiveness and professionalism;

- Keep track of EZECOM Stock of equipment including Routers and Modems, Installs, Changes and Recovery;

-Take proper care of EZECOM Stock, Equipment and Properties;

- Find solutions for difficult install situations;

- Assist with the diagnosis and repair of faults with Fibre and DSL connections;

- Follow-up Colleagues inside EZECOM to provide service to EZECOM Customers;

- Report customer’s complaints or request or suggestion to Customer Care Supervisor or Manager;

- Any other related tasks as assigned from time to time by Manager.

Position Requirements

-Ability to organize own and others schedules;

-Ability to work effectively in a busy environment and under pressure;

-Experience with common Computer Operating Systems and Internet Related Applications.eg; Microsoft Windows,

-Internet Explorer, E-Mail etc.;

-Ability to Solve Problems;

-Excellent Interpersonal and communication skills for both Khmer and English (verbal & written). Multi-language skills -are preferable.

-Ability to travel on company business, potentially to other Provinces; -Punctual, Patient and Enthusiastic;

-Flexible to work outside of normal business hours when required;

-Ability to work effectively in a Team environment;

-Ability to learn quickly and willing to show initiative.

-Tertiary qualifications related to the IT and or Communications fields are desirable;

-Prior Work Experience in the IT and or Communications fields are desirable;

About the Company

EZECOM, Cambodia’s Premium Internet Service Provider, was founded to serve the rapidly expanding business and home user market in Cambodia. Our company has incorporated its own fiber optic and WiMAX network with internet, VoIP, VPN, and customer built world class data center.

  • We are offering a competitive remuneration package, attractive long-term career prospects with friendly, exciting and challenging working environment: 5 Working Days/Week, Full Public Holiday, 24/7 Insurance, Annual Bonus, Annual Salary Increment, Staff Internet Package, Continuous Training & Career Development, Study Support Package.
  • Interested candidates should submit your applications to E-mail: [email protected]
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