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Job Details

City:
Phnom Penh
Job Location:
Cambodia
Contract Type:
Job category:
Maintenance / Repair
Salary:
500 - 999 USD

Company Details

Company industry:
Retail
Company Type:
Employer (Private Sector)
No. of Employees:
101-500

Preferred Candidate

Career level:
Manager (supervisor of staff)
Degree:
Bachelor's degree
Minimum years of experience:
2-5 years

Professional Skills

Knowledgeable about Servicing, Maintenance, Electrical repair, Mechanical repair and Spare Parts.

Language Skills

English, Chinese Language

Job Description

General

Service Manager is in charge of both internal and external services. He analyses and developed plan to improve all parts of service: Relations to customers, Repairing process, repairing cost and invoicing, Prepare Maintenance plan of all vehicles. Monitor all data collection. Prepare and submit all Services reports, including financial.

Main Responsibilities:

 Customer relation

  • Provides support, assistance, and advice to customers on a given product or services
  • Handles customer inquiries either by telephone, email, letter or in person
  • Handles customer complaints or major incidents i.e. issuing refunds or compensations to customers
  • Maintains accurate log of correspondence with the customers
  • Evaluation & processing of applications for warranty claims.
  • Ensuring a high level of customer satisfaction by advising customers on preventative maintenance procedures.
  • Assist in maintain a strong communication link between Service Department and other departments

 

Technical Management

  • Monitor spare parts using and Spare Part stock
  • Overview workstation organization and appearance
  • Overview technical analysis of repairing equipment necessary,
  • Prepare technical book repairing specifications. 
  • Perform Mechanical analysis duties surrounding the following; mechanical devices, components, engines, transportation equipment, environmental control, materials handling, machine tools…
  • Manage Spare Part stock, PR, PO including accessories delivery flow with Head Office and sales report
  • Review development plans for compliance with adopted technical standards and good technical practices.   

Quality Control

  • Effective implementation of required service quality standards.
  • Follow up customer satisfaction monitoring and define weak point to be improve
  • Analyses statistics to define the level of customer service being provided

 

Process Control

  • Control that all forms are used in proper way
  • Analyses statistics to define the level of customer service being provided
  • Develops service standards, procedures and policies
  • Follow all applicable safety regulations and company policies

Technicians team Management

  • Manages a team of services staff Technician
  • Participates in staff hiring and appraisals
  • Be involved in coaching their employees on weaknesses and build the capacity for better performance.

Position Requirements

  • Graduated from Mechanical/Technical school or related field  
  • At least 3 years’ experience of service management
  • Knowledgeable about Servicing, Maintenance, Electrical repair, Mechanical repair and Spare Parts.
  • Good at English communication
  • Strong commitment and good at interpersonal skill
  • Good organizational skills, ability to lead a team.
  • Willing to Work under pressure

About the Company

Modern Gas is moving forward with today’s opportunities. To progress, we never stop asking questions. Nowadays the world is developing at the fast pace, the company sees changes as challenges for creativeness and innovations. Under our focused policies and business strategies, we are challenging ourselves to become one of the best in the industry we operate in. The business of MODERN GAS is divided into 3 groups, Retail and Distribution, Solution, and Property development.
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