Job Details

City:
Phnom Penh
Job Location:
Cambodia
Contract Type:
Full time
Job category:
Customer Support

Company Details

Company industry:
Automotive
Company Type:
Employer (Private Sector)
No. of Employees:
21-50

Preferred Candidate

Professional Skills

Language Skills

Job Description

  • To ensure the most effective and efficiency on complaint handling.
  • To maintain sales order on time delivery and coordination with all cross functions for timelydelivery.
  • To build productive communication with customers and to determine the specific problem mustbe escalated to which cross function within timely manners.
  • To liaise with other cross functions, in order to keep them inform and involved in creatingsolutions to problems.
  • Be available for working as shift rotation and to fulfil order from the customer during the noneoperation period of call centre.

Position Requirements

  • Bachelor degree of Business administrator in people management
  • Must to know English and Khmer
  • Senior level of handling customer experience and coordination skill.
  • Customer oriented mind
  • Verbal communication skill
  • Fast initiative and action on problem solving
  • Proficient in Microsoft Office (Outlook, Word, Excel and Power Point), Adobe Acrobat andSocial Media web platforms;
  • Good planning & organizing skills

About the Company

Genuine Auto Accessories Co.,Ltd is a distributor of Bajaj Auto Ltd for Cambodia, Laos and Mongolia( www.viparauto.asia) . We are a part of more than 100 years old Bajaj Group which is amongst India’s Top 10 Business Houses. Bajaj Auto is the fourth largest Motorcycle company in the World with a annual sales of 4.2 million units and turnover of over USD 4 Billion. It has Global Alliance with Kawasaki and KTM. Bajaj Owns 47% stake in KTM. It has Sales in more than 50 countries across South East Asia, South America, South Asia, Middle East and Africa. Market Leader in more than 15 countries including Philippines, Colombia, Egypt, Peru, Guatemala, Nigeria, Uganda , Sri Lanka and Bangladesh.Annual Production Capacity is 5 million units.

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