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Job Details

Phnom Penh
Job Location:
Contract Type:
Full time
Job category:

Company Details

Company industry:
Food / Beverage Production
Company Type:
Employer (Private Sector)
No. of Employees:

Preferred Candidate

Professional Skills

Language Skills

Job Description

The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).


Basic functions of the Retail Sales Associate include:

  • Greeting guests
  • Answering questions - accurately and politely
  • Answering the phone
  • Making proficient sales transactions - using a point-of-sale system
  • Handling cash and other forms of payment
  • Maintaining proper cash drawer balances
  • Directing guests to areas/restrooms
  • Demonstrating impeccable product knowledge
  • Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits
  • Suggestive selling - using proven techniques (i.e., related items, higher quality items, transitional phrases)
  • Maintaining a clean and organized store
  • Maintaining proper product stock levels – through retail pulls & inventories
  • Displaying Retail product – through HRC’s visual display standards
  • Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc
  • Assuring the complete satisfaction of each and every guest
  • Creating memorable experiences
  • Entertaining guests to create “Raving Fans”

Position Requirements

  • Performing duties which require bending, reaching, lifting and standing fro long period of time.
  • Maintaining a well-groomed appearance (“having a plan”)
  • Following all uniform guidelines
  • Practicing all safety & sanitation standards
  • Recycling products, where possible
  • Remaining calm in a hectic, fast-paced atmosphere
  • Demonstrating a high level of organization, attention-to-detail and a senseof-urgency
  • Displaying a positive and outwardly friendly attitude toward guests
  • Maintaining HRC’s 5 core Values and Mission Statement

About the Company

Hard Rock Cafe is an international chain of theme restaurants located in 60 countries.   Besides Siem Reap, Hard Rock Cafe plans to open a second cafe in Phnom Penh with an expected opening date in September 2017. Hard Rock Café Phnom Penh will be located in the heart of Phnom Penh Capital City, near Wat Phnom tourist attraction.  The cafe will be able to accommodate 370 guests, with a trendy and unique design allowing visitors to connect with music in an energetic and entertaining atmosphere.


Please contact to HR Department by: 016 24 58 88.

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