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Job Details

City:
Phnom Penh
Job Location:
Cambodia
Contract Type:
Full time
Job category:
Administrative

Company Details

Company industry:
Airlines and Aviation
Company Type:
Employer (Private Sector)
No. of Employees:
51-100

Preferred Candidate

Degree:
Bachelor's degree

Professional Skills

Language Skills

Job Description

. Flight Operations - Loading Plan Arrangement: Prepare loading plan for GHA to uplift to Aircraft (A/C) as per reservation system - Monitor assigned flights – Ensure that cargo is uplifted as booked and resolve any discrepancies to ensure a quality product is delivered - Raise reports for assigned flights – Ensure accurate reporting of cargo weights, timings and discrepancies in order to support other business areas - DG checks and NOTOC preparation – Ensure DG checks conducted as per regulations, and that NOTOC is accurately prepared to ensure safety of operation - Post flight checks and filing – Ensure that all documents tally, and file all necessary documents for future reference - Manuals and policies – Keeping up to date on all changes for manuals and policies and ensuring that work done complies with all SOP and guidelines at all times for a safe and secure operations - Weight and balance duties for Freighter – Ensure maximum uplift of cargo on freighter aircraft whilst ensuring the aircraft trim is within safe limits and all set standards and safety policies are adhered to - Ramp supervision – Attend unloading and loading activities and ensure that company safety and security requirements are met, and loading/unloading is conducted in a expeditious fashion - Raise GHR report: Ensure accurate reporting of Cargo weights, timings, units, and discrepancies to nominated addresses - OTP: Ensure OTP maintained, but not at the expense of safety. 2. Ground Handling Agent (GHA) Supervision - Build-up – Ensure ramp handling agent does build-up as per load plan and set standards - Late cargo / no-shows – Ensure GHA informs the team of any late cargo or no-show cargo so that it can be resolved before flight departure - Flight finalisation and LCID – Ensure GHA accurately complete the LCID and finalise the flight on time - Tag flights – Monitor the amount of cargo sent from each down line port and offload as per established priority if needed. Monitor all tagged flights to ensure that LCID reflects the correct cargo destination. - Warehouse checks – Conduct warehouse checks as necessary to ensure correct build-up, examine potential pilferage cases etc. - Training – Ensure that GHA are trained and information is shared with them such that they can perform their tasks as per the SLA and provide good service to the port 3. Customer Service - External customer inquires – Investigate and respond to external customer inquires in a prompt, courteous and efficient manner. These inquires may take the form of email, phone or walk in - Internal customer queries – Investigate and respond to internal customer inquiries in a prompt, courteous and efficient manner. These inquires may come from other ports, departments or office colleagues and may take the form of email, phone or SITA message - Damaged cargo or tracing cases – Investigate all damaged cargo and tracing cases and ensure GHA or our team follow up with all parties concerned - Assist sales and reservations – Provide any assistance to ensure that sales/reservation activities are covered on weekends or after office hours. Including performing CCA, reservations and bookings and load planning for flights. 4. Administration and Self-Development - Perform administrative tasks such as report filing for post-flight reporting, raising reports to document irregularities, taking minutes during meetings with GHA/suppliers and team meetings, refuelling the ramp vehicle and keeping it clean and tidy etc. - Actively participate in own development plan by discussing with supervisor on areas for growth and learning and taking the initiative to improve and do better. Attend all required training courses and bring back areas of learning to be applied to the job at hand

Position Requirements

- Graduate Bachelor degree of business administration or related. - Minimum 2 years’ experience on customer service/cargo operation or related position. - Talent for communication, Negotiation and customer service skills - Fluently English both written and spoken. Chinese would be an advantage. - Able to work independently with minimal supervision - Well organizing, Managing, Monitoring, follow up tasks - Able to work with roster and work with over time - Time management, timely updating/reporting. - Perform other tasks as assigned by supervisor/manger.

About the Company

Dragonair, an affiliate member of oneworld, is a Hong Kong-based international airline, and a member of the Cathay Pacific Group. Established in 1985, the airline now operates a fleet of 19 A330-300s, eight A321s and 15 A320s providing quality passenger and cargo services. The airline's network covers 53 destinations across the Asia-Pacific region, including 23 in Mainland China.

Dragonair operates about 400 flights a week to the Mainland, offering quality services to passengers around the region. The airline’s expertise has been recognised in its winning the Best Airline – China category for six consecutive years in the respected Skytrax passenger survey. It has also been voted "Best Regional Airline Asia" in the survey in 2011, 2013 and 2015, as well as “World’s Best Regional Airline” in 2010, 2011, 2013 and 2015.

Dragonair aims to ensure that its passengers’ in-flight experience is as enjoyable and as comfortable as possible. The influence of traditional Asian hospitality is felt on each Dragonair flight through the personal service and attention to detail provided by dedicated and professional cabin staff. The airline is committed to continuous improvements in service to provide its passengers with an even more pleasurable and comfortable flying experience.

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