Job Details

Phnom Penh
Job Location:
Contract Type:
Full time
Job category:
Customer Support
200 - 499 USD

Company Details

Company industry:
Broadcasting / Music / Film
No. of Employees:

Preferred Candidate

Career level:
Experienced (non-manager)
Bachelor's degree
Minimum years of experience:
2-5 years

Professional Skills

Communication, Customer Service, Social Media, Product and Technical Knowledge, Excellent Written and Spoken Skills

Language Skills

English, Khmer

Job Description

Your role will be a hybrid one part Customer Service and part Communications Associate which caters to users on both a personal level and in a broader, more public sense i.e. on Social Media.

You will be communicating with people across all channels so you must love to phone and email, use chat messaging and go crazy on social media.People need to know we're available whenever they need us, so you'll be replying and interacting with users on Twitter and Facebook on a daily basis.

"I don't like iflix, it doesn't go with my outfit, EXPLAIN YOURSELF!" So, how would you respond to this? If you know EXACTLY what to say (with empathy and always with a touch of humour!) read on:

Position Requirements

  • Provide consistent, superior support to every customer by utilizing all available tools and resources (even if that 'tool' is the customer him/herself)
  • Manage and monitor fan interactions in a timely manner with an attitude that's distinctively iflix. We want someone who's fun, someone who is a raconteur at heart - a person that can tell stories in a cool, iflix way
  • Demonstrate flawless communication skills be it verbal, and most importantly... WRITTEN. We're looking for someone who can interact with users and tend to their every query and demand.
  • Relationships are important to us, so having very good people skills is non-negotiable. You must be familiar with the online landscape, so you can provide technical solutions and use digital tools to the best of your ability. If you're reading this, it's a pretty good indication that you're comfortable with the Interwebz.

About the Company

Imagine being able to access a crazy huge selection of your favorite shows, thousands of hours of TV and movies from all over the globe. Shows from hollywood and Hong Kong, Seoul and Shanghai, Thailand and Tokyo... and imagine being able to watch it wherever you want, whenever you want, 24/7 on your phone, laptop, tablet, TV... whatever... all for less than the price of a pirated DVD.

That's iflix.

We want people who are passionate about movies and TV shows - who have spent weekends binge-watching; who fiddle with systems to get the best audio and video quality; who remember favorite movie quotes and can vigorously debate the virtues of TV characters. Mostly, we want people who are truly passionate about joining our revolutionary cause to redefine how people in emerging markets consume entertainment. We want crazies who see a future that does not exist, and are maniacally-driven to build it.

You can recognize an iflix person a mile away. We're a little different: We color outside the lines, we march to the beat of our own drum. We move freely, and a little faster than the crowd.

We don't hire skilled people and motivate them. We hire already motivated people and inspire them.

*To check out iflix for yourself, you can download the iflix app on the App Store or Google Play and sign up on If you'd like to find out a little more about who we are as a company, download the Tao of iflix on the App Store!

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