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Job Details

Phnom Penh
Job Location:
Contract Type:
Full time
Job category:

Company Details

Company industry:
Distribution / Logistics
Company Type:
Employer (Private Sector)
No. of Employees:

Preferred Candidate

Career level:
Experienced (non-manager)
Bachelor's degree
Minimum years of experience:
less than 2 years

Professional Skills

Customer Service

Language Skills


Job Description

  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Handle company’s key account and ensure high customer satisfaction
  • Follow up shipment update to customer and update to other stakeholders when needed
  • Work with operations team to ensure shipment arrives on time with no damage or delay
  • Work with operations team and inventory control team to ensure stock in and out balance match.
  • Willing to help team to improve current process
  • Maintain good relationship with customer
  • Other ad-hoc task assigned by manager

Position Requirements

  • Bachelor degree holder related field
  • Be a team player, be able to handle custmers' complaint and resolve it on time. 
  • Minimum one-year experience in warehouse or FMCG
  • Fast learner, high commitment and good self-motivation.
  • Good computer literacy: Microsoft Word, Excel (Advanced level is preferable), Outlook/Email, Internet
  • Good command of English in both verbal and writing communication
  • Good communication skill
  • Self-management and sound knowledge of being a highly responsible

About the Company

JWD Group was founded in 1979 in Thailand. Our group contain of many business units such as JWD JVK International Movers, JWD Datasafe, JWD Transport, JWD Pacific Cold Chain, and JWD Asia founded in 2014. We have 38 years of providing integrated logistics solutions, we started with specialized logistics services and we expanded into integrated logistics and supply chain management solutions and further develops logistics solutions that serves the upcoming ASEAN Integration.

JWD Asia provides services to customers in all industry sectors and highly specializes in Food & Cold Chain. JWD Asia Cambodia was set up in Phnom Penh in 2017 with a very strong commitment to grow in Cambodian market. We are specialized in:

  • Dedicated food/cold chain logistics operations
  • Food/Cold chain logistics capabilities
  • Automatic logistics capabilities
  • Domestic distribution to food stores
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