Job Details

City:
Phnom Penh
Job Location:
Cambodia
Contract Type:
Full time
Job category:
Customer Support

Company Details

Company industry:
Hotels / Lodging
Company Type:
Employer (Private Sector)
No. of Employees:
21-50

Preferred Candidate

Career level:
Experienced (non-manager)
Degree:
Certification (Diploma)
Minimum years of experience:
less than 2 years

Professional Skills

Guest Relation Officer

Language Skills

English, Manderin

Job Description

We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.

In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.

Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

Responsibilities

  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Guest Relations Manager when needed
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards

Position Requirements

Requirements

  • Proven experience as a Guest Relations Officer
  • Familiarity with hospitality industry standards
  • Proficiency in English; knowledge of additional languages is a plus
  • Computer literacy
  • A customer-oriented and professional attitude
  • An outgoing personality
  • Outstanding communication abilities
  • Excellent organizational and time-management skills
  • Diploma or BSc/BA in Hospitality Management is preferred
  • Maderin is A plus 
  • No experiences are encourage to apply.

About the Company

Welcome to the Palace Gate Hotel, a new luxury hotel situated in the heart of the thriving and lively capital city of the Kingdom of Wonder.Only 11.5km from Phnom Penh International Airport, the hotel is located adjacent to the splendours of the Royal Palace and within a short walking distance of the bustling Riverside area of Sisowath Quay. Palace Gate Hotel offers you luxurious accommodation in perhaps the city’s most convenient location. How often do you encounter a hotel where your neighbours are Royalty?To avoid the often chaotic choices of transport outside the airport, why not make use of our a/c limo pick up to bring you straight to the hotel.

Everjobs is a free platform for Job seekers. If an Employer asks for any kind of payment, reimbursement, or personal financial information, please report this by clicking on the Report Abuse link.