Job Details

City:
Phnom Penh
Job Location:
Cambodia
Contract Type:
Full time
Job category:
Hospitality

Company Details

Company industry:
Hotels / Lodging
Company Type:
Employer (Private Sector)
No. of Employees:
21-50

Preferred Candidate

Career level:
Experienced (non-manager)
Degree:
Certification (Diploma)
Minimum years of experience:
less than 2 years

Professional Skills

Computer

Language Skills

English

Job Description

PRIMARY PURPOSE AND SCOPE OF THE JOB:        

 

To implement a high standard of service at the Massage & Spa area, make members fell warm and welcomed every time they come to our facility, you are the most important person in the gym and spa because you associate with the members daily and your service and how you treat them will affect how they feel about exercising here. (Please keep this in mind all the time when you are working. Take care of them and they will take care of you) be yourself, be friendly, helpful and kind…treat them as your friends.

 

JOB RESPONSIBILITY

  1. Greet the guest with a friendly smile and a warm farewell.
  2. Be well roomed and have good attire.
  3. Come to work 15 to 20 minutes earlier to prepare all of the massage rooms.
  4. Do not sleep during working hours.
  5. Do not going out of the rest room if it is not necessary.
  6. Prepare the treatment room before the appointment time.
  7. Therapists are not allowed to receive payment from the guests while inside the massage room. All payments must be made at reception.
  8. Therapists are not allowing to wear high heeled shoes, because it makes noise and disturbed the guest,
  9. Therapists should check all the massage rooms to make sure they are in order.
  10. All of the massage room should have a pleasant order room the burning candles.
  11. Spa music should be heard in all of the massage rooms at all times.
  12. All treatments must be completed in one hour not going over or under time.
  13. During foot massage treatment do not allow to watching TV.
  14. All the therapists can not choose their customers. They must serve both men and women.
  15. All the therapists must check all of the equipment in the massage room (massage oil, towels, guest slippers, flowers…. etc.)
  16. The therapists much check the equipment inside the massage room to ensure it is clean.
  17. No obscene behavior is permitted in the treatment rooms.  
  18. All foot massage area should be clean, and set up correctly with a pleasant Oder.
  19. All of the towels in the store room should be nicely set up and in order.
  20. Help the waitress to clean the glass as required.
  21. All therapists must inform the supervisor or reception of any change of treatment or duration.
  22. All therapists please inform the supervisor before the treatment time of their names the duration, kind of treatment and massage room number.
  23. Knock on door first before going in to the room.
  24. Therapists must learn more about the benefits of the treatment, oils, massage, steam, sauna and Jacuzzi. They should also know the cautions of the use of the facilities.
  25. Therapist should clearly know all of the prices and the spa menu.
  26. Therapist should not leave the massage room until the end of the treatment.
  27. At the end of the treatment, the therapists apologize to the guest and inform the guest very politely that the treatment is finished.
  28. Before leaving the treatment room the therapist must thank the guest by using the traditional Cambodian style and leave the room for guest to change their clothes.
  29. The therapist goes to reception advises the receptionist that the treatment has been completed and gives the duration of the treatment.
  30. The therapist returns to the treatment room and waits for the guest out and thanks the guest once again as soon as he / she exits the treatment room.
  31. The therapist leads the guest, if necessary to the reception area.

 

Position Requirements

About the Company

Welcome to the Palace Gate Hotel, a new luxury hotel situated in the heart of the thriving and lively capital city of the Kingdom of Wonder.Only 11.5km from Phnom Penh International Airport, the hotel is located adjacent to the splendours of the Royal Palace and within a short walking distance of the bustling Riverside area of Sisowath Quay. Palace Gate Hotel offers you luxurious accommodation in perhaps the city’s most convenient location. How often do you encounter a hotel where your neighbours are Royalty?To avoid the often chaotic choices of transport outside the airport, why not make use of our a/c limo pick up to bring you straight to the hotel.

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