Job Details

Phnom Penh
Job Location:
Contract Type:
Full time
Job category:

Company Details

Company industry:
Recruitment Agencies
Company Type:
Recruitment Agency
No. of Employees:

Preferred Candidate

Bachelor's degree
Minimum years of experience:
2-5 years

Professional Skills

Organizational, Interpersonal, Negotiating

Language Skills

Khmer, English

Job Description

Job purpose

  • Act as an interface with the client for customer services

Key responsibilities

  • Manage the day-to-day relationships with clients and insurance companies by phone and in writing
  • Ensure the implementation of the contract and issuance and accuracy of all documents related to the policy and endorsements
  • Under the supervision of the Chief Executive Officer, answer simple requests from clients concerning guarantees and contracts
  • Record, notify the claims, inform the client of the ongoing actions and provide support with the claims
  • Assist in renewal process with Account Manager, including to prepare and attend client meetings
  • Prepare weekly and monthly reports to the Account Manager
  • Respond promptly to customers’ inquiries and provide excellence customer service experience to all clients

Key contacts:

  • Internal
    • Sales Department

    • Management Team

  • External
    • Customers
    • Insurers
    • Re-insurers
    • Partners (overseas brokers)

Measure of success

  • Ensure 100% clients requests to be handled timely and in comply with services procedures
  • Operate within the behavioural framework of the team and company;
  • Ensure end-results on time and in compliance with the rules and guidelines of the company;
  • Relate well to people from diverse business functions, background and cultures;
  • Adopt a collaborative style to put the needs of the team above own.

Position Requirements


  • University degree
  • Computer Literate, Word, Excel, PowerPoint

Required experience

  • At least 02 years experience either in the role of client service or business development, in non-life insurance company is a plus.

Job essentials:

  • Client-oriented, innovative and quick-learning
  • Be familiar with desktop applications
  • Be meticulous
  • Organizational skill
  • Good interpersonal skill
  • Negotiating skills
  • Be responsive
  • Be able to work in a team

Language(s) required:

  • Excellent English and Khmer in both written and spoken skills, any other language is a plus.

About the Company

PREMIUM Human Resources is a premium career consulting and recruitment company in Cambodia. PHR mission is to assist our relationships in choosing their right career decision and get the most out of their professions. PHR commits in delivering the right people to clients and gives them the confidence in recruiting the best and highest quality people for their organizations.

Interested candidates may submit their CVs to:

E-mail: [email protected]

Tel: 016 23 66 91

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