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Job Details

City:
Phnom Penh
Job Location:
Cambodia
Contract Type:
Full time
Job category:
IT / Software
Salary:
200 - 499 USD

Company Details

Company industry:
Computer / IT
Company Type:
Employer (Private Sector)
No. of Employees:
11-20

Preferred Candidate

Career level:
Experienced (non-manager)
Degree:
Bachelor's degree
Minimum years of experience:
No preference

Professional Skills

Server, Storage, Ms Windows

Language Skills

English

Job Description

Task & Responsibilities:

  • Configure and install the server and storage for client
  • Diagnose and troubleshoot technical issues for the client
  • Register case and task into the CRM system then update with the UAT report
  • Prioritize and manage several open issues at one time
  • Ask targeting questions to quickly understand the root of the problem
  • Track issues through to resolution within agreed timeline
  • Talk to client through a series of actions either via phone, email or chat until the problem is solved
  • Properly escalate unsolved issues to appropriate internal teams
  • Provide immediate and accurate feedback to the client
  • Follow up the client to ensure their system is fully functioning

Core Competency:

  • Hold Bachelor or higher degree of Computer Science or IT
  • Good English in reading, writing, speaking and listening
  • Good knowledge and skill of server and storage product
  • Ability to handle multi task at the same time
  • Good knowledge of Windows server and client
  • Good knowledge of Networking and Security
  • Good communication skill
  • Good time management skill
  • Good problem solving skill

Position Requirements

  • Cambodian men or women with age from 21 to 35 years old.
  • Disable candidates is encouraged to apply
  • Has related experience is an advantage
  • Able to travel across the country and abroad
  • Can work overnight to complete the urgent tasks and issues

About the Company

We are an S.I company providing software application for business management.

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