Job Details

City:
Phnom Penh
Job Location:
Cambodia
Contract Type:
Full time
Job category:
Customer Support

Company Details

Company industry:
Insurance
Company Type:
Employer (Private Sector)
No. of Employees:
501-1000

Preferred Candidate

Degree:
Bachelor's degree
Minimum years of experience:
less than 2 years

Professional Skills

Communication

Language Skills

English

Job Description

PURPOSE OF THE ROLE

  • To serve and fulfil the needs of walk-in customers and agents including refer to them to sales desk, process/collect premium (where sales is made at the sales desk) as well as dealing with walk-in customers and agents.

Job Responsibilities

  • Handle simple complaints and enquiries from walk-in customers and agents and ensure that all pending, complex cases and complaints are escalated to supervisor/manager and relevant sections and follow-up promptly
  • Collect premiums (initial and renewal) from customers and agents
  • Receive and check requests of policy alterations e.g. address, telephone number, policy profiles etc.
  • Attend to and fulfil policy enquiries by customers and persuade customers to remain their policies
  • Receive documents for claims and others from customers or agents.
  • Identify sales lead and refer customers or sales lead to the appropriate frontline sales e.g. sales desk, life insurance specialist (LIS) or agents
  • Perform other duties as required by the Senior Executive/Supervisor

Position Requirements

  • A fresh graduate with at least 01 year experience in customer service and/or receptionist
  • Positive attitude, self-starter, independent, detail oriented and well-organized
  • Maintain a professional behaviour when dealing with customers
  • Ability and accuracy of work and cash handling
  • Proficiency in Microsoft Word, Excel, PowerPoint, Internet, and Email.
  • Good in English and Khmer both spoken and written
  • Excellent communication skills

About the Company

Prudential (Cambodia) Life Assurance PLC began operations in Cambodia in January 2013. It is the leading life insurer in Cambodia with more than USD280 million assured and 27,000 policies issued (as at 31 September 2015). One of the first life insurers in Cambodia, Prudential Cambodia is committed to raising the awareness of life insurance among the Cambodian people and helping them protect and secure their financial futures.

Prudential Cambodia is part of UK-based Prudential plc. Founded in 1848, Prudential plc is an international financial services group with significant operations in Asia, the US and the UK. It serves around 25 million insurance customers and have £505 billion of assets under management (as at 30 June 2015). Prudential plc is listed on the stock exchanges in London, Hong Kong, Singapore and New York.

 

 

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