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Job Details

City:
Preah Sihanouk
Job Location:
Cambodia
Contract Type:
Full time
Job category:
Hospitality
Salary:
200 - 499 USD

Company Details

Company industry:
Medical / Hospital
No. of Employees:
21-50

Preferred Candidate

Career level:
Manager (supervisor of staff)
Degree:
Bachelor's degree
Minimum years of experience:
less than 2 years

Professional Skills

Front office receptionist

Language Skills

English

Job Description

Ensure Compliance to Rules and Regulations

 Ensures compliance with all hotel standards or relevant industry standards during all aspects of work;

 Ensures all employees adhere to Sihanoukville Plaza hotel's Code of Conduct, Internal Rules and Regulations at all times.General Job Functions

 Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity;

 Registers and rooms all arrivals according to established procedures;

 Maintains intimate knowledge of departmental standards and procedures;

 Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation;

 Maintains cashier float and ensures accurate daily report of all money received;

 Cashes hotel guest’s personal and travelers checks and assists with currency exchange;

 Keeps abreast of all modifications to accounting policies and procedures;

 Responsible and attends to guest’s request of using the service of safety box at all times;

 Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Rewards Programs.

 Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist;

 Is familiar with other Sihanoukville Plaza Hotel & Entertainment Complex so that guest indication;

 Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service;

 Performs the audit balances and prepares all works for audit in an orderly fashion;

 When on night shift, checks night report, prepares the morning report and prepares all necessary forms for the guest arrival;

 Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems;

 Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a Sihanoukville hotel;

 Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times;

 Endeavors to maintain the high standards of the hotel with particular regard to the importance of Sihanoukville Plaza Program member and other VIP’s and with reference to hotel and to be a health or safety hazard;

 Demonstrates Awareness of OH&S policies and procedures and ensures all procedures are conducted safely and within OH&S guidelines;

 Be aware of duty of care and adheres to occupational, health and safety legislation, policies and procedures;

 Be familiar with property safety, first aid and fire and emergency procedures and operates equipment safely and sensibly;

 Initiates action to correct a hazardous situation and notifies supervisors of potential dangers; Logs security incidents and accidents in accordance with hotel requirements.

Position Requirements

 Bachelor degree graduate or equivalent education required

 At least 1 years of progressive experience in a hotel or a related field

 Computer literate

 Possess good English communication, other la

nguage is preferable Private & Confidential

 Able to work changing shifts, extended hours, weekends, or public holidays

About the Company

Welcome to Sihanoukville Plaza Hotel

Sihanoukville Plaza Hotel is a  fresh and vibrant  property. Located just a short walk from Ochheuteal Beach, in Sihanoukvile Cambodia. Here we operate with influences from both Scandinavia and Cambodia.

Our Hotel offers rooms with air conditioning and a flat-screen TV. Free Wi-Fi is provided. Featuring tiled flooring, as well as wooden panelling and furnishings, rooms come with a small refrigerator, desk and en suite bathroom with hot/cold shower facilities. Select rooms offer a bathtub. Slippers are provided.

Facilities include a 24-hour front desk, luggage storage and a tour desk with a ticketing service. Laundry and massage services can be arranged for a fee. Free private parking is available. It is a 5-minute drive to Sihanoukville's famous lion statues, which is also near a night market and various dining and entertainment options. A 10-minute drive leads to downtown Sihanoukville from Sihanoukville Plaza Hotel.

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