Job Details

City:
Phnom Penh
Job Location:
Cambodia
Contract Type:
Job category:
Customer Support

Company Details

Company industry:
Design
Company Type:
Employer (Private Sector)
No. of Employees:
21-50

Preferred Candidate

Career level:
Experienced (non-manager)
Degree:
High School or equivalent
Minimum years of experience:
less than 2 years

Professional Skills

Language Skills

Job Description

- Handle job well which was assigned - SOP set up in terms of account management and order management - Build customer service culture and ensure high customer satisfaction on SML - Ensure in time response (24 hours) to customer on inquiry & order management - Ensure on time delivery to meet customers' expectation - Ensue data accuracy to customer & operation team - Handle daily, weekly and monthly report to supervisor - Join in training to get full fill understanding about handling orders/queries. - Maintains work flow by monitoring steps of the process

Position Requirements

-At least 1 years of working experience with customer services, solving problem… Experience on label/garment/printing is more appreciated. - Excellent on speaking, writing, reading English, other languages such as Korean, Chinese, Cantonese… will be an advantage. - Good at computer skill of Microsoft Works, Microsoft Excels, Microsoft Powerpoint - Be Smart, honest, friendly, hard working, able to work under pressure, careful, active, teamwork and considerable - Good problem solving & communication skill with internal & external

About the Company

SML is a global apparel branding and packaging group of companies serving an international clientele consisting of top fashion brands and some of the largest retailers in the world.
Our wide range of high quality products include woven and printed fabric labels, RFID and EAS labels, heat transfers, printed paper products, variable data tags and labels, packaging, specialty trims, etc.
With presence in over 30 countries, we are committed to effectively and efficiently serving the worldwide needs of our clients and exceeding their expectations in quality, price, service and speed.
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