Job Details

City:
Phnom Penh
Job Location:
Cambodia
Contract Type:
Full time
Job category:
Hospitality

Company Details

Company industry:
Hotels / Lodging
Company Type:
Employer (Private Sector)
No. of Employees:
51-100

Preferred Candidate

Professional Skills

Language Skills

Job Description

JOB SUMMARY

The Lobby Greeter will be responsible for responsible for providing guest services at the Hotel lobby andentrance areas, specifically associated with greeting and directing guests according to the standards of ThePlantation Urban Resort and Spa

Duties and Responsibilities

  •  Has complete knowledge of Hotel policies, quality and service standards
  •  Assists guests to their inquiries and acts on it
  •  Ensures that all guests and visitors are welcomed as soon as they enter the hotel
  •  To be fully conversant with all services and facilities offered at the Hotel
  •  Must provide the highest level of customer service
  •  Ensures the effective resolution of any issues raised by a guest either in person or by referring theissue to a more senior manager to ensure ongoing relations and rapport are not compromisedwith the guest
  •  Reports accidents, injuries and unsafe work conditions to supervisors
  •  Immediately reports and turns over lost and found articles to the housekeeping office followingthe required procedures at all times.
  •  Adheres to all company policies and procedures
  •  Ensures and maintain confidentiality of all guest’s information and pertinent hotel data
  •  Ensures work area is clean and neat at all times including the proper maintenance of all equipmentneeded to perform your daily tasks
  •  Maintains the highest standards of professionalism, ethics and attitude towards all hotel guestsand colleagues
  •  Actively participates in hotel activities
  •  Performs other tasks that maybe assigned by the Management from time to time

Position Requirements

About the Company

The Plantation Urban Resort & Spa is located in Phnom Penh, Cambodia. Company is working in Sports, Fitness, Health spas, Apartments, Hotels business activities. Visit our company website for more information about us : http://www.theplantation.asia

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