Job Details

City:
Phnom Penh
Job Location:
Cambodia
Contract Type:
Full time
Job category:
Customer Support

Company Details

Company industry:
Retail
Company Type:
Employer (Private Sector)
No. of Employees:
21-50

Preferred Candidate

Degree:
Bachelor's degree
Minimum years of experience:
2-5 years

Professional Skills

Language Skills

English

Job Description

  • Providing help and advice to customers buy our products
  • Communicating courteously with customers by telephone, email, letter and face to face
  • Solving customers' problems
  • Keeping accurate records of discussions or correspondence with customers
  • Developing feedback or complaints procedures for customers to use
  • Improving customer service procedures, policies and standards for our company
  • Meeting with other managers to discuss possible improvements to customer service
  • Learning about our company's products or services and keeping up to date with changes
  • Tidy and maintain the reception area
  • Take and relay messages
  • Provide information to callers
  • Greet persons entering organization
  • Deal with queries from the public and customers-
  • General administrative and clerical support
  • Prepare letters and documents
  • Receive and sort mail and deliveries

Position Requirements

Skills and knowledge   :        

  • Knowledge of administrative and clerical procedures
  • Knowledge of computers and relevant software applications
  • Knowledge of customer service principles and practices
  • Keyboard skills
  • Verbal and written communication skills
  • Professional personal presentation
  • Customer service orientation
  • Information management
  • Organizing and planning
  • Attention to detail
  • Initiative
  • Reliability
  • Stress tolerance

 

Job Requirement

  • Bachelor degree
  • Have experience 2 year up
  • Able to speak English, writing and listening
  • Can use computer Ms. Office Internet email.
  • Greeting or welcome the company visitor
  • Get all the customer's complain and resolve the problem for customer timely
  • Prepare daily report and monthly report
  • Good of Communication, Friendly, welcome and open-heart
  • Keeping good relationship with customer
  • Team work person

About the Company

Contact

  • Name: Westec Corporation
  • Tel: 017 350 392, 069 500 735
  • Email: [email protected]
  • Website: www.westec.com
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