Job Details

City:
Phnom Penh
Job Location:
Cambodia
Contract Type:
Full time
Job category:
Consulting

Company Details

Company industry:
Financial Services
Company Type:
Employer (Private Sector)
No. of Employees:
101-500

Preferred Candidate

Professional Skills

Language Skills

Job Description

- Provide friendly and responsive customer service on the phone to both internal and external customers by using excellent customer service skills

- Handling customer complaints or refer them to appropriate area for action

- Accurately identifying a customer’s query and providing a quick resolution

- Monitoring and actively managing variances from agreed performance targets, through identifying and understanding the causes and taking corrective action to minimize risk and maximize performance

- Perform all admin tasks as requested efficiently and following processes

Position Requirements

- Graduated Bachelor Degree on related field

- Excellence on communication in English. Other languages are an advantage

- Strong Customer Service skills, commitment and a desire to satisfy the customer

- Good listening and problem solving skills

- Dynamic, flexibility and strong commitment

- High-level analytical skills with the ability to think laterally in an environment of change

- Flexibility to be able to work within different work shifts (between the rosters of 7am –8pm)

- General PC literacy and keyboard skills

About the Company

WING is the safest, cheapest and fastest way to send your money within Cambodia using a mobile phone. You can also top up your phone credit on all mobile networks and pay your bills!

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